Ref. 09

The terms of a visit.

Last updated

5 November 2026

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01 · Bookings

Visits are booked in two-hour slots. Please give us 24 hours’ notice to cancel or move a visit; late cancellations may be charged at half the tuning price.

02 · Prices

Prices are as shown on the pricing page, including VAT. Work beyond the agreed scope is only done with your approval.

03 · Pitch raises

Pianos far below pitch may need a pitch raise and a follow-up tuning. We tell you before we start.

04 · Restorations

Restoration work is quoted in writing and paid in three stages. Timelines are estimates; we keep you informed of any change.

05 · Instrument sales

Instruments are sold with a five-year workshop warranty covering our work. Delivery within Austria is included in the price shown.

06 · Liability

We are insured for work on your instrument. We are not responsible for pre-existing faults that become apparent during normal tuning, such as cracked bridges or loose pins.

07 · Governing law

These terms are governed by Austrian law. The courts of Vienna have jurisdiction.